Topaz Photo AI 2.0.0

[paul.kucherka]

New update crashes and closes program when processing any photo

Steps to reproduce issue:

1. Step 1 Process any photo
2. Step 2 crash and closes

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Topaz Photo AI v2.0.0 on Windows
2023-09-08-06-10-5.tzlog (14.7 KB)

[Lingyu]

Please upload more logs as the one you sent does not have the crash information.

If it’s related to Face Recovery, you can find more information about this issue and solutions here:

Face Recovery Crash on Topaz Photo AI v2.0.0, with solutions

In the latest version of Topaz Photo AI there is a crash on Windows devices with NVIDIA graphics cards. We identified that this is caused by a bug in NVIDIA drivers released in June, July, and August 2023. We reached out to NVIDIA for a fix in their driver. We are releasing a fix in v2.0.1 this Thursday that does not require updating the NVIDIA driver . In the meanwhile here are three different solutions to prevent this crash: Roll back your NVIDIA driver to the May Studio driver. For GeForce…