Application crashes on pan or zoom after processing in auto mode. Input is raw file from Pentax K1, without any preprocessing, i.e. straight from the camera. I haven’t had problems prior to this on this hardware (Dell Precision 5570, 32GB, nVidia RTX A2000 8GB, Windows 11 Pro). All drivers are up to date.
dxdiag and topaz logs attached.
DxDiag-woodall.txt (131.2 KB)
2023-07-07-19-27-9.tzlog (10.0 KB)
Steps to reproduce issue:
Topaz Photo AI [v1.x.x] on [Windows/Mac]
Two other reports of this in the release thread. Are you using the preserve text model by chance?
No. I had not updated the application since v1.2.10 (if it works why change), and found the issue was present in earlier releases as I started rolling backward through releases to find one that works (issue is present at 1.3.9 where I stopped). I haven’t done any further regression testing.
Ok thanks. 1.4.0 is the only one where the crashing started for me and only when using the preserve text model.
Please share the rest of the logs. The one log you sent does not have the crash information.
Open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Upload the log files here or to my Dropbox below.
Dropbox File Request
I cleared out the log folder after installing the 1.41 update.
Last week’s release notes mention this is now a known issue with some Nvidia cards and that a fix will be in this week’s release.
Logs uploaded per your request. I just downloaded 1.4.2, will install and see if that fixes the issue…
2023-07-20-14-27-56.tzlog (78.4 KB)
2023-07-20-14-29-44.tzlog (81.7 KB)
Two more logs, from 1.4.2 - same problem; difference in settings (first with default to “auto” select AI processor, second one with nVidia gpu selected as AI processor). No crash observed if using Intel Iris Xe graphics or CPU, so definitely this is an nVidia driver issue.
I’ll use the Intel graphics with the product… disappointing, but whatever.
1.42 release resolved this for me
Thanks for sending the logs. This looks like a known issue with the NVIDIA RTX AX000 series graphics cards.
We are working on a build which has a potential fix for this.
That’s great news. Please reach out if you need anything else.
We are releasing v1.5.3 in an hour which has a fix for this crash. Please install it and then switch to using your NVIDIA GPU and it should work as expected now.
You can get the installer here:
Download
Thanks - it does indeed fix the problem.
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