TOPAZ not saving images back to NX Studio

[Topaz not saving images back to NX studio since TOPAZ upgrade, but still saves to photoshop.]

Steps to reproduce issue:

  1. Step 1 - Open image in NX Studio
  2. Step 2 Pass to TOPAZ A!
  3. Step 3 Make Changes in TOPAZ
  4. Step 4 - send back to NX Studio - save just keeps going, for over 30 mins, image is on 3mb

Topaz Photo AI [v2/4/1] on [Windows 11]

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

Please be sure to send me a note here to let me know you sent something.

John,

File uploaded.

Regards

Paul

I would like to see if updating your GPU driver will resolve the problem.

Please use the following link to update your driver: NVIDIA | Driver Update

After the update, let me know if you are still experiencing the problem.

John,

Good morning.

After the update, the issue is still not resolved.

Paul

Please reach out to our team at the following link, you will notice the option to send a support email at the bottom right corner of the site :slight_smile:

Topaz Labs | Support Page