Topaz Labs is a bunch of crooks

Topaz Video AI Bugs and Issues
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  1. The product works about 1/2 the time & errors out the rest.
  2. When I got the Yearly subscription, said My PC was Fine, now it says it GPU Ram needs to be at least 8GB. Even Brand new Laptops don’t even list the size of the GPU, they offer 8GB DDR4 Ram (I have 64) .
  3. You’re charging for the newest updates to use the product i already paid for.
  4. I paid for an entire years subscription for $200 have gotten Maybe 2 videos out of the were decent & now it says I’m out of credits. WTH. What the subscription for?
  5. You hide your Support &help Sections in endless loop clicks or pages that don’t load.
    I Definitely won’t be Renewing my subscription recommending you to anyone, ever! :enraged_face:
2 Likes
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Hi Gregory.

GPU VRAM Requirements:
Topaz now recommends at least 8GB of dedicated GPU VRAM for optimal performance, especially with newer models and other features however, for people who have underpowered machines, or don’t want to purchase a very expensive Desktop Topaz, offers their Web based alternatives.

VRAM is separate from your system RAM like your 64GB DDR4, which explains the confusion plus, you are correct newer laptops don’t always specify GPU specs clearly but, Laptop VRAM generally matches their Desktop counterparts.

Subscriptions:
The yearly Auto Renewal Subscription includes, a full years License with access to newer versions when available and software updates plus as you have signed up for the Auto Renewal Topaz, will offer you a better than Black Friday price in return for your loyalty.

In addition, when the License expires you get to keep the latest version you own without any restrictions and if that, version is still current when your license expires you will still be eligible to receive software updates until the next major release.

So, why wouldn’t you want to recommend Topaz

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Our support team are available for assistance via email at help@topazlabs.com. The forums here are also available for feedback and assistance not just from the support team but also other users like AND-E who posted in reply.

If you are experiencing issues with the app, we can take a look at the logs to see what is going on to help with troubleshooting. To do so, can you send the logs and your system profile to us at that email above?

How To Obtain Your System Profile (Windows)

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.