Whenever I try to import a video file for enhancement, the software will not accept it.
Please grab the logs from the app and send in to the support team at help@topazlabs.com for review.
This could be a file path issue with unsupported characters, or a new bug we are seeing in version 1.7.1.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
