Hi We’re finally tryin topaz video and starting with a H264 mpr video 640x428. Topaz says unavailable. We are trying to turn the video into 4K
Can you grab the logs from the app to send in to the support team at help@topazlabs.com?
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
This way we can see what error code you are seeing and provide some troubleshooting and workflow steps to resolve it.
