Topaz Gigapixel and Photo AI crash when scanning image - every time

Gigapixel AI and Photo AI running on Windows 10 (VMware - 8 CPUs, 4GB Memory) crash every time at ‘scanning image’. Tried reinstalling but problem persists. Both programs used to function correctly. Tested with AI Processor set to ‘CPU’ and ‘VMware SVGA 3D’ but no difference. Sharpen AI and DeNoise AI both run correctly.

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Would you please reach out to our Topaz Labs Support Team for further investigation as I’d like to take a deeper dive into your conflict.