Topaz Gigapixel AI 5.5.1 keeps crashing

n_fenouil · October 10, 2021, 10:04am

That’s working for me also! Thank you for your help!

valkyrie743 · November 2, 2021, 9:38am

the crashing is because of a gpu memory leak issue. when setting the ai processor to cpu. it will fix it but render times are horrible.

running a m1 macbook pro with 16gb ram

mbouette-157453 · November 10, 2021, 9:40am

I changed mine to using the graphics card but this did not help…too slow with the CPU

jcostagl · November 12, 2021, 11:45pm

Count me in on no longer being able to open Gigapixel, Sharpen or DeNoise. From the looks of this thread its been going on for a long time. I just noticed it today when i tried to install the 5.5.7 update for Gigapixel & it crashed. Tried the other 2 & got the screen shot but then it crapped out so there is no way to get into preferences as noted above. I uninstalled & reinstalled Gigapixel & it crashed as well. Topaz better extend folks’ time once they fix the problem.

sacrem · November 27, 2021, 12:19am

Agreed, the same thing is happening to me as well — Sharpen keeps crashing and I can’t use it.

mladen75 · December 10, 2021, 4:54pm

I keep getting random crashes during batch processing. I switched to CPU and now it hasn’t crashed.
What is this gpu memory leak?

girish_pandit-558658 · December 14, 2021, 5:58pm

This is become a show stopper for me I tried all the option switching AI and now I am getting message from Topaz saying upgrade and pay, does this mean that they knowing blocked it so that they get paid extra for this?

robin.gaunt_photogra · January 26, 2023, 10:30am

They just want us to buy the new version. I guess this bug is programmed on purpose.