Topaz Gigapixel 8.2.2 -> Preview not working properly!

[patrick-109397]

Whenever I try to preview an image in Redefine mode, it starts calculating and when it finished, the image stays blurry and there is another frame that wants me to click on to start another preview process. This really sucks as I am a new user and this renders the software almost useless. I will have to downgrade I guess, but this can’t be the way to solve things. Working on a M1 Max MacBook Pro, macOS Sonoma.

[AND-E]

Hi.

This is an ongoing problem with Mac OS Sequoia and is currently being investigated

Doing a simple search I found this Topic Topaz Gigapixel AI Redefine Producing Blurry Images with the information below

@esther.huynh

Thank you everyone for reporting this issue!

Our team is currently investigating the blurry image and we are gathering more information to help fix this.

We suspect that this issue is affecting Mac users using macOS Sequoia.

If you can share the following details that would be really helpful for our team:
Computer
Chip
Memory
macOS version

Our most current workaround at this time is to revert to version 8.1.2 .

If you need help, please Please submit a ticket with our Support team and we can communicate with you more directly to help.

Appreciate your patience as we investigate further.

Hope this helps