Topaz froze up does not work

topaz froze up does not work

If you are on Mac, please follow the instructions below to fix this issue.
Topaz Photo AI Freezes on Importing Image (Mac)

Let me know if it’s working after doing this.

If you are on a Windows, please open Topaz Photo AI, go to the menu bar on the top and click the Help > Open Log Folder menu option. Attach the logs files that you can see in the window that opens.

I should be able to determine what is happening and send next steps with this information.

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