Topaz does not open!

Topaz Photo AI Bugs and Issues
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[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]
For some reason, topaz does not open! I click on it, it opens it up then a few seconds later it shuts down!

Steps to reproduce issue:

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Hi @nathanswildlifephoto, please include your system profile and your log files from Topaz Photo AI.

How To Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

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DxDiag.txt (97.9 KB)

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There it is! this problem is with all the topaz software. the moment I open it, it flashes off!

5

Thanks, please try updating your Intel drivers using the link below;

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This did not work?!

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Let’s update the rest of your computer drivers from the Dell website. Use the automatic updater and then reboot your computer.
https://www.dell.com/support/home/en-us/product-support/product/optiplex-3060-desktop/drivers

After doing this, try deleting the Topaz Labs application registries and running the application after doing this.
How to Clear Your Topaz Labs Registry Entries (Windows)

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