# Topaz Denoise AI v-3.7.2

**URL:** <https://community.topazlabs.com/t/topaz-denoise-ai-v-3-7-2/101014>\
**Category:** General Discussion\
**Created:** [February 23, 2026, 8:06pm UTC](https://community.topazlabs.com/t/topaz-denoise-ai-v-3-7-2/101014 "2026-02-23T20:06:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![vic.hemming](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/v/779978/32.png) [@vic.hemming](https://community.topazlabs.com/u/vic.hemming)\
**Post date:** [February 23, 2026, 8:06pm UTC](https://community.topazlabs.com/t/topaz-denoise-ai-v-3-7-2/101014/1 "2026-02-23T20:06:54Z")

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I’ve been using Topaz Denoise AI for several years, without any issues. It would only take approx 1 minute to process an image. Overnight it is now taking over 10 minutes, and still not completing the processing.

Any help would be greatly appreciated

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**Author:** ![andymagee-52287](https://community.topazlabs.com/user_avatar/community.topazlabs.com/andymagee-52287/32/102446_2.png) [@andymagee-52287](https://community.topazlabs.com/u/andymagee-52287)\
**Post date:** [February 23, 2026, 10:45pm UTC](https://community.topazlabs.com/t/topaz-denoise-ai-v-3-7-2/101014/2 "2026-02-23T22:45:16Z")

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I just checked mine, and it says all the models are missing and I need to reinstall.

p.s. Got the proper reinstall copy from my Legacy Account Page, and it now works again.

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**Author:** ![alexandre.topazlabs](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/a/5f9b8f/32.png) [@alexandre.topazlabs](https://community.topazlabs.com/u/alexandre.topazlabs)\
**Post date:** [February 24, 2026, 8:24pm UTC](https://community.topazlabs.com/t/topaz-denoise-ai-v-3-7-2/101014/3 "2026-02-24T20:24:29Z")

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This behavior is often resolved by following the steps here:

- [How To Delete Your Plist Files](https://support.topazlabs.com/article/52-how-to-delete-your-plist-file-on-mac) - this should be about 2-4 PLIST files to delete.

- _NOTE: **Very important to reboot** after doing the above steps!_

Once the deletion and the reboot are done, if you still have issues, reach out to [help@topazlabs.com](mailto:help@topazlabs.com)