Topaz crashing

Topaz Photo AI General
1

Hi there, i just purchased topaz ai photo. i successfully completed 1 picture. The next time i used the program it started crashing, it does this every time. Im a newbie here and need some help pls. I have read some of the bugs and fixes comments and it looks like im going to have to send the logs. here goes…
2023-11-20-14-48-34.tzlog (30.5 KB)
2023-11-20-14-50-30.tzlog (30.4 KB)
2023-11-20-14-59-27.tzlog (68.0 KB)
2023-11-20-14-45-7.tzlog (30.5 KB)
2023-11-20-14-46-32.tzlog (68.3 KB)

2023-11-21-10-19-0.tzlog (29.2 KB)
2023-11-20-15-00-48.tzlog (72.2 KB)
2023-11-20-15-05-52.tzlog (29.3 KB)
2023-11-21-10-08-49.tzlog (29.3 KB)
2023-11-21-10-15-24.tzlog (67.8 KB)
2023-11-21-10-33-35.tzlog (27.4 KB)

my system info:

Device name DESKTOP-4CM1FB3
Processor Intel(R) Core™ i7-5600U CPU @ 2.60GHz 2.60 GHz
Installed RAM 8.00 GB (7.88 GB usable)
Device ID A49DBE93-71D0-449D-802F-85AD0CD41836
Product ID 00330-80000-00000-AA824
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 22H2
Installed on ‎12/‎30/‎2021
OS build 19045.3570
Experience Windows Feature Experience Pack 1000.19052.1000.0
2

Looks like you don’t have a gpu. Really you need a gpu with 8gb of vRam to run this software.

3

Sorry what dows GUP stand for? Do you think I can update this pc?

4

I may have purchased the wrong product here. Looks like my laptop is not powerful enough. I bought this laptop to edit photos but I didn’t tell them id be using AI. I’m a new photographer and haven’t ran any photo software apart from the basic one canon offers for free. Is there another Topaz product I can use on this laptop? I’m sorry for all this, like i said I bought this laptop for photo editing so i figured it was powerful enough, i admit i didn’t check the sys requirements because i was confident that i was good.

5

please help me with this

6

I’m sorry, but I don’t think anybody here can help you. You need a minimum of 16GB RAM but you have only 8GB, and a minimum 4GB of vRAM (8GB recommended for the remove tool in Photo AI) and you don’t appear to have any. The requirements are listed here:

Even if you could get it to work you’re not going to have a good experience I’m afraid.

7

Thanks for replying. Im going to buy a new laptop with the proper requirements. Hopefully this solves my issues. cheers