Topaz crashes on 2 Computers

Topaz Video AI Bugs and Issues
1

I would like to install the version before 3.5. as Topaz crashes all the time.
Could you please give me a link to am older version!
Thank you in advance

2

Here are all Versions of Topaz Video AI:

1 Like
3

If you like to make backups from the presets you can find them here:

C:\ProgramData\Topaz Labs LLC\Topaz Video AI\presets

4

Hello,

Could you send us an email at help@topazlabs.com with the full log files from the app?

To gather logs, please select Help > Logging and make sure that there is a check mark next to File Logging. Next, recreate the issue and then return to the Help menu and select > Get Logs for Support and attach the “logsForSupport” file to your reply.

5

Hello,
The problem was fixed with the update 3.5.2. Works fine again!
Kind Regards
Michael

6

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