Topaz crashes during image processing

[mark.daly]

Started happening after Mac Sonoma upgrade. Topaz version 3.7.2 PS Plugin. The problem does NOT occur using Topaz stand alone app.
The Mac shows black screen for few seconds, then shows the screensaver. After entering my Mac password, it restarts and shows that Topaz has been Quit. If I go into Topaz, it has aborted the processing of my image, and I have to start again.

Steps to reproduce issue:

1. Step 1
2. Step 2
3. Step 3

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[john.topazlabs (John S)]

Please follow the steps below to reset your Photoshop plugin.

1. Close Photoshop fully.
2. Run the Topaz Photo AI installer again. Get a new one from the downloads page: Topaz Labs Downloads
3. Open Photoshop Elements and check the File > Automate > Topaz Photo AI plugin again.

Let me know if those steps get it working again.

Topaz Labs Documentation | Topaz Photo AI | Plugin | Photoshop & Photoshop Elements

If it does not, open Topaz Photo AI, go to the menu bar on the top, and click the ‘Help > Open Log Folder’ menu option. Please send in all the files located in this folder.

You can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.

Dropbox File Request