Topaz cannot open .MOV files

I have multiple .MOV files that cannot be opened (error: The following files could not be loaded. Please ensure they are valid video or image files, or convert your file to one of our supported types.). The video can be opened w/o a prblem with Quicktime or Final Cut Pro.

Most likely the issue is an incompatible header or metadata tag that is causing the app to not be able to read them correctly.

Can you try converting your input using Handbrake and then try importing the converted version back into the app for processing?

  1. Drag and drop your video to import it

  2. I recommend going to the “dimensions” tab and under “resolution limit” > none

  3. I also recommend going to the “video” tab and under “framerate (FPS)” > Same as source

  4. Then click “start”

This will ensure that it retains the original resolution and frame rate with the converted file.