I opened a folder of images (medium compressed raw) on my desktop and dragged 3 different images into the Topaz AI window. None were recognized by the app.
Can you upload the images here so I can test it out on my end? Let me know if you’d rather share the images privately.
Link to original DNG and DNG-2. Many files with over-exposed or large white areas exhibit the issue.
[
Google Drive: Sign-in
drive.google.com
](https://drive.google.com/drive/folders/1DfD1uUdrcBzGhJVSzJdJVa8unnbMIu-R?usp=sharing)
—Ken Gray
@telefoto I don’t have access to the folder unfortunately. You can submit a support ticket at support.topazlabs.com using the beacon at the bottom right corner. We’ll be able to securely collect images that way.
