Topaz Ai Video 6.2 preview error

Topaz Video AI Bugs and Issues
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1

[If you are posting a new bug, please include the following]

  1. The bug / behavior you have encountered
  2. Your system profile
  3. Your log files (Help > Logging > Get Logs for Support)
  4. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]
logsForSupport.zip (3.2 MB)

2

Seeing this might be a file specific compatibility issue. Can you try converting your input using Handbrake and then try importing the converted version back into Video AI for processing?

  1. Drag and drop your video to import it
  2. I recommend going to the “dimensions” tab and under “resolution limit” > none
  3. I also recommend going to the “video” tab and under “framerate (FPS)” > Same as source
  4. Then click “start”

This will ensure that it retains the original resolution and frame rate with the converted file.