Topaz AI v3.21 and above and Topay Gigapixel latest version crash when loading images

Topaz AI v3.21 and above and Topay Gigapixel latest version crash when loading images

Steps to reproduce issue:

  1. Open Topaz photo AI or Topaz Gigapixel
  2. Select an image to edit
  3. Both programs crach while trying to analzye the image

Topaz Photo AI [3.2.2] on [Windows]

I’d like to get some more information to help troubleshoot the problem you are having.

Could you send us your computer’s full system profile?

Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request