Topaz AI strips out basic metadata

Topaz Photo AI Bugs and Issues
1

Processing Canon raw files strips out basic metadata like ISO and shutter speed, when I use AI vs 2.1.3 as a PS plugin. The very good workaround is to run it standalone, but if there’s a fix, I’d like to know about it.

When I apply noise reduction or sharpening and save the file in the plug-in, it loses basic metadata.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Which Photoshop plugin path are you using:

  • File > Automate > Topaz Photo AI
  • Filter > Topaz Labs > Topaz Photo AI
3

Filter > Topaz Labs > Topaz Photo AI

-Jim

4

Would you mind taking a screen recording of this behavior so I can see exactly what is happening with this workflow?

Loom is a great free application for this: Loom | Free Screen & Video Recording

5

Thanks. Here’s a link: https://youtu.be/4PWuE5CbVCk

Jim

6

Does the metadata loss happen when using the File > Automate > Topaz Photo AI plugin?

7

Yes, the metadata is lost in either case of using the plugin, but there’s a caveat.

I tried several workflows … and I concluded that the ONLY problem that occurs is when I use Topaz AI and save or export to a JPEG in PS. How odd!

Topaz AI > Photoshop > export to jpeg = all EXIF data retained, and my now-standard workflow when using Topaz

Photoshop > export to jpeg = all EXIF data retained, and my standard workflow when not using Topaz

Photoshop > File > Automate > Topaz AI > Photoshop > save as TIFF > all EXIF data retained

Photoshop > filter > Topaz AI > Photoshop > save as TIFF > = all EXIF data retained

Photoshop > File > Automate > Topaz AI > Photoshop > save as TIFF > export to jpeg = EXIF data is stripped

Photoshop > filter > Topaz AI > Photoshop > save as TIFF > export to jpeg = EXIF data is stripped

Photoshop > Filter > Topaz AI > Photoshop > save as or export to jpeg = EXIF data is stripped

Photoshop > File > Automate > Topaz AI > Filter > Photoshop > save or export as jpeg = EXIF data is stripped

Photoshop > File > Automate > Topaz AI > Photoshop > save as TIFF > close file > open in ACR > export to jpeg = all EXIF data is retained

Photoshop > filter > Topaz AI > Photoshop > save as TIFF > close file, open in ACR > export to jpeg = all EXIF data is retained

So I have three good workflows which solve all my problems.

  1. I can run Topaz first, and everything works
  2. I can save as a TIFF, and everything works but I have a large TIFF file
  3. I can save as a TIFF, close PS, then open the TIFF in ACR and export to jpeg, and it works!

Thanks for your guidance.

-Jim Bahn

8

John, I am SO SO sorry. A thousand apologies for causing you any trouble. I went back over ALL workflows. My normal workflow for 80% of shots does not use Topaz OR Photoshop. I only use Adobe Camera Raw. And ACR does NOT strip out EXIF data. I just realized that it’s Photoshop that’s stripping out metadata. And I was blaming Topaz AI.

What can I do to make it up to you? I am so embarrassed.

Jim Bahn

1 Like
9

All good, I’m glad that we figured this out!