Topaz AI Program disappears when displays change or a device is added to the computer

Topaz Video AI Bugs and Issues
1

I don’t know what information you guys need, but the program window completely disappears if I connect a new display while exporting a video.

This causes an issue as I have my TV connected to my PC, but if I turn it on or off while Video AI is running, when the display resets, the Video AI window is gone.

The FFMPEG process is still running, and if I don’t touch anything the export will complete, but it is horrible to not know how much time is left, or what is going on with my PC.

Reopening Video AI starts a new export process that has to be manually stopped and the export queue does NOT show the currently running process.

I am running Topaz AI version 6.0.1, my specs are 7800x3d/64GBDDR5-60000cl30/RTX4090

I exported my logs but cant see where to attach them here. Never mind here they are:

logsForSupport.zip (10.7 MB)

2

Are you able to share a screen recording ( or record a video with a phone if it will not show with a screen recording) to show the behavior that is happening?

You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.
Submit File to Dropbox

Please email help@topazlabs.com once you have sent it and include this forum link in your email please.

3

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