I can provide the windows system files and logs
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this crash in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something.
I’ve sent through the files to your dropbox, thank you
Thanks for sending in that information.
I want to see if updating your GPU driver will resolve the problem, as there is a more up-to-date driver that has been released.
Please use the following link to update your driver: Intel | Iris XE | Driver Update
After the update, let me know if you are still experiencing the problem.
Hi John,
I updated the drivers and rebooted but Photo AI still crashes after analysis of the photo.
Let me know if you need the logs.
Thank you
Thanks for the update. I appreciate you taking those steps. Would you mind sending over those logs to the Dropbox link above in this thread?
Please be sure to send a note if you decide to send anything.
If you would like, you can always reach out to us by sending an email to help@topazlabs.com and our team can assist
Hi John, I have uploaded the latest logs.