After latest updates, after opening a picture, topaz begins to analyze the photo, then the app just closes.
Steps to reproduce issue:
- Open Topaz AI
- Select a photo to analyze
- Topaz AI closes
Topaz Photo AI [v3.2.1] on Windows
Same thing is happening with me.
And I’m having the same problem. I’ve reinstalled 3.2.0
@allen.davis @Ifelix20 @brucewright
Please send me your system profile information so I can check if your computer hardware is up to date.
You can securely submit your files(s) to my Dropbox using the link below.
Please be sure to send me a note here to let me know you sent something.
Hi John
File “DxDiag - Sys Profile - B Wright.txt” uploaded to your Dropbox.
Regards
Bruce
Unfortunately, the dxdiag file confirms that your machine does not meet our Minimum System Requirements. I have included a link to our Topaz Labs Documentation page for your review:
Topaz Photo AI | System Requirements
Your machine’s GPU’s are only showing about 1GB of VRAM, which our minimum requirement for the application is 6GB.
It would be recommended to use v3.0.4 or v2.4.2, which may give you a more stable application for this machine. You can use the following links to download these installers for your review:
Topaz Photo AI | v2.4.2 | Windows Installer
- Older interface, will be fastest version your computer can run
Topaz Photo AI | v3.0.4 | Windows Installer
- Newer interface that all v3 have, but v3.0.4 does not have the new Autopilot updates
- Can sometimes work on underpowered machines, however will be slower than v2.4.2
Please be sure that once you have chosen a version and downloaded the application, you go to Edit > Preferences > General > AI Processor and set the option to CPU . Using the CPU is not ideal since the CPU RAM memory is not dedicated to graphics, but it can give you better performance for this machine.
Thanks for the feedback. Very helpful.
Regards
Bruce
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