Topaz AI 2.3.1 and 2.3.2 doesn't run on my pc

Since I upgraded from AI 2.3.0 to AI V 2.3.1 and then 2.3.2 I have been unable to use AI. I upgraded firstly on Thursday 15th to AI 2.3.1 then to AI 2.3.2 the next day. When processing a raw file, the screen freezes and nothing actually gets processed. Whilst chewing through heaps of CPU 34% average. I am using a pc running Windows 10.

Please send me your system profile information so I can check if your computer hardware is up to date.

You can securely submit your files(s) to my Dropbox using the link below.

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Please make a full uninstall and re-install the latest version again. Let us know if that works!

Yes. I did and it worked.




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