Topaz 3.2.1 Update Failed

Topaz Photo AI Bugs and Issues
1

Topaz 3.1.2 installer terminated. Now when I try to reinstall Topaz terminates. I am still on version 2.4.1, I am running Windows 12 Pro.

Topaz Photo AI [v1.x.x] on [Windows/Mac]

2

Hi, could be your VPN or Antivirus blocking or terminating the installation

3

Thanks for the tip. I do have the VPN turned off but I"ll check the antivirus.

4

I want to get some more information to troubleshoot the problems you are facing during the installation process. Please follow the directions below:

First, please disable antivirus, firewall, VPN, or proxy that may be on your computer. These are known to block the installer from downloading the model files. Then, please follow the below instructions to get the installer log for Topaz Photo AI.

  1. Delete all Photo AI installers from your Downloads folder.
  2. Download the latest Topaz Photo AI installer from your the following link: Topaz Labs Download Page
  3. Make sure the installer is in your Downloads folder and has the filename: TopazPhotoAI-3.1.2.msi
  4. Open Command Prompt from your Start menu. You can type in Command Prompt in Search and open it.
  5. Copy and paste “cd downloads” (without the quotes) into the Command Prompt and hit Enter.
  6. Copy and paste “msiexec /i TopazPhotoAI-3.1.2.msi /l*v logfile.txt” (without the quotes) into the Command Prompt and hit Enter.
  7. The installer should open up. Run it as usual.
  8. After the installation finishes, please send me “logfile” created in your Downloads folder.

This should show me exactly what is happening in the installer that is blocking the internet connection if the issue isn’t any of the above security applications.

If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. :slight_smile:

Dropbox File Request

5

It may be some time till I can redo the install. My download speed is not too high & I don’t have the time to babysit the download right now (just got back from vacation). When I do this install, it pretty much sucks up the bandwidth for the house.

I did download the new msi file yesterday & will try the install from this file. The failed install was from the email link, I assume it is the same. I did kick off the install from the email & did not watch the proceeding install process. I have the VPN, firewall turned off & there is no proxy. I am not in a rush to update to 3.2.1 since my 2.4.1 version is working just fine.

Thank you very much for your attention to my problem. I appreciate not being dumped into some queue somewhere.

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