Upgraded to Topaz Photo 3.2.1 AI today from 3.2.0
After the upgrade, any attempts to open a RAW image taken with a Sony A7Cr bombs. Sometimes it hangs when analyzing the image, sometimes it hangs when applying the RAW Denoise, sometimes it actually lists an uspecific falure in the RAW Denoise. If I can manage to get through all of that (that happned only once before I reverted to 3.2.0), it will then hang when exporting the image.
Reverting to version 3.2.0 resolves the issue.
Topaz Photo AI [v3.2.1] on [Windows]
Please send me your system profile information so I can check if your computer hardware is up to date.
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Thanks for sending in that information.
I want to see if updating your GPU driver will resolve the problem, as there is a more up-to-date driver that has been released.
Please use the following link to update your driver:
https://www.intel.com/content/www/us/en/products/sku/229151/intel-arc-a770-graphics-16gb/downloads.html
After the update, let me know if you are still experiencing the problem.
No Joy.
Steps:
Updated the Intel ARC Driver from 6078 → 6079
Upgraded from Topaz 3.2.0 → 3.2.1
Issue is unchanged. RAW Photo taken with a Sony A7Cr (firmware 1.02) either hangs at Analyzing or produces an unspecified error (with it hanging far more often than erroring out):
Also upgraded from 3.2.1 → 3.2.2. No difference,
Reverting to 3.2.0 makes it all happy again.
Would you mind sending in the file that you are having trouble with while using Photo AI to see if this occurs on our machines?
You can securely submit your image(s) to my Dropbox using the link below.
Dropbox File Request
Please be sure to send me a note to let me know you sent something.
Done.
You have the image that was in the screenshot. Just for the record however, this issue is occuring with any RAW image taken with my A7Cr.
