I just got the Topaz 2 Update and it crashed during install. Worse, it deleted the last version of Topaz 2 which was working fine. Disappointing.
I know its a tad after the fact: set a Restore Point whenever you are doing comprehensive instals like this. Going back then is never any trouble!
Sorry to hear of your bad experience! 
Thank you but too late now. Do you know what I need to do to get Topaz 2 back again?
Do you mean an older version? Or the current version 2.2.0?
Just reinstall again and it should be OK.
I have a surface pro 7 currently and I can’t get any of the newer versions to work. Studio 2 loads but when I try to open a photo is shuts down. Its very upsetting, I had a Surface 4 that it worked on and also a surface 7. Thank the gods I have a desktop. By any chance, does anyone know where the old list of compatable graphic cards or which graphic cards work for the programs?
Technical requirements are listed on the Topaz Labs website …
My Surface Pro 4 crashed initially, but Topaz worked to get compatibility with its Iris graphics. Its been well over a year and no problems. I cannot vouch for a 7th gen Surface, my own is a 5th gen Surface 4.
Well I got my answer Surface 7 does not work with Studio 2 need a dedicated graphics card. So I uninstalled all the AI programs but now I also can’t get the legacy plugins to work with Photoshop2020 on the surface, going to try and see if they will work with PS19. Fingers Crossed. thank god I have a desktop too.
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Hi @MichelleP214,
I also an owner of Surface pro 7 and got the same issue.
But currently I find a root cause of an issue. The root cause is built-it color profile of Surface Pro.
So you should solve an issue by crate a new color profile and use it as a default instead.
Hope this solution will works for your surface pro
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