Topa AI not denoising uniformly

I am encountering some issues with the Topaz AI Photo software. When I use it to Denoise the image, it only does blotches and not the whole image uniformly.

Is this an internal bug fix/update please?! This defeats the purpose of the software as a whole, unfortunately.

Would love to know if they got back to you about this problem and if you could shed some light for us new comers encountering this problem.