# The update downloads but cannot be started to install

**URL:** <https://community.topazlabs.com/t/the-update-downloads-but-cannot-be-started-to-install/86753>\
**Category:** Bugs and Issues\
**Tags:** investigating\
**Created:** [January 28, 2025, 5:43pm UTC](https://community.topazlabs.com/t/the-update-downloads-but-cannot-be-started-to-install/86753 "2025-01-28T17:43:19Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![silvia.beutl-wiencho](https://community.topazlabs.com/letter_avatar_proxy/v4/letter/s/dfb087/32.png) [@silvia.beutl-wiencho](https://community.topazlabs.com/u/silvia.beutl-wiencho)\
**Post date:** [January 28, 2025, 5:43pm UTC](https://community.topazlabs.com/t/the-update-downloads-but-cannot-be-started-to-install/86753/1 "2025-01-28T17:43:19Z")

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update does not install

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

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**Author:** ![kyle.topazlabs](https://community.topazlabs.com/user_avatar/community.topazlabs.com/kyle.topazlabs/32/203506_2.png) [@kyle.topazlabs](https://community.topazlabs.com/u/kyle.topazlabs)\
**Post date:** [January 28, 2025, 6:01pm UTC](https://community.topazlabs.com/t/the-update-downloads-but-cannot-be-started-to-install/86753/2 "2025-01-28T18:01:51Z")

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Try installing a full clean install from the release [here.](https://community.topazlabs.com/t/topaz-video-ai-6-0-2-6-0-3/86462)

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**Author:** ![system](https://community-cdn.topazlabs.com/original/3X/0/1/01f3a81387b26ce3eb3484b6327ee7b3988ca47e.svg) [@system](https://community.topazlabs.com/u/system)\
**Post date:** [March 29, 2025, 6:02pm UTC](https://community.topazlabs.com/t/the-update-downloads-but-cannot-be-started-to-install/86753/3 "2025-03-29T18:02:42Z")

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