The program does not load any videos or work in any way after I updated to the latest version

I updated the software to the latest version. Now it doesn’t load any videos or does anything beyond the browse screen.

Are you able to upload the logs for review?

How To Obtain Your System Profile (Windows)

How To Obtain Your System Profile (Mac)

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

You can also send these directly to the support staff if you want.