The new update has killed subject sharpen

Topaz Photo AI General
1

The latest update has made the sharpen function un-usable. I am seriously thing of requesting a refund.

2

So what’s your problem, please explain.

You should also include your hardware info, what images are affected, show a screenshot of the application with a problematic image loaded and any logs.

1 Like
3

Hey there please reach out to our support team for more in depth troubleshooting or to process a refund

our developers are working to get that bug fixed in the next update for Topaz Photo AI, some temporary work arounds you could try in the mean time are

  1. Delete and reinstall the app from “My Products" page: https://topazlabs.com/my-account/downloads/

  2. Revert back to 2.2.2 via the link below
    Windows: https://downloads.topazlabs.com/deploy/TopazPhotoAI/2.2.2/TopazPhotoAI-2.2.2.msi

Mac: https://downloads.topazlabs.com/deploy/TopazPhotoAI/2.2.2/TopazPhotoAI-2.2.2.pkg