The latest version of topaz photo AI in windows crashes when invoked from Affinity photo 2.1.1 or 2.2

[tdb12]

[Please describe your issue here. Try to include logs (Help → Logging) and add screenshots if necessary.]

Steps to reproduce issue:

select plugin photo AI in affinity photo v2.2 (windows 10)
affinity reports plugin has crashed
3. Step 3

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Topaz Photo AI [v1.x.x] on [Windows/Mac]

[Lingyu]

Thanks for reaching out. I had another user report this same issue. Please try following the instructions they shared to fix it.

Topaz crashes when opening as a plugin to Affinity Photo

Hi Lingyu Thanks again for taking an interest in my issue, I seem to have solved the problem. I found that when I updated to Affinity 2, Affinity 1.10 was not uninstalled so I tried using Topaz Photo AI 2.0.0 from that Affinity Version and it worked. Upon checking the path to the PlugIns for Affinity 1.10 I found a version of the file TopazPhotoAI.8bf with and install date of 4th September 2023, so I assumed the Topaz update installed the new plugin in the older version of Affinity. I then copi…

[tdb12]

I do not think my problem is the same as that file already exists in the plugin folders for both Affinity 1 and 2.

I have attached the recent crash report I located. And filter plugin log file

My problem only started after I installed two topaz updates, probably 1.54 &1.53

Best Wishes,

Terry Bailey.

(Attachment 5ac74ab0-e7ec-4e5f-aab2-a50b1997ef75.dmp is missing)

Filter Plugin Log.txt (1.85 KB)

[tdb12]

I think the attached crash report was rejected, so I will try again after deleting that

Best Wishes,

Terry Bailey.

Filter Plugin Log.txt (1.85 KB)

[Lingyu]

In short, please delete the current Topaz Photo AI plugin that is in Affinity, then add it back again with the latest plugin file.

It seems that the update did not add the new plugin file so it’s using the old plugin file which is crashing.

[tdb12]

Thanks,

I deleted the plugin file from affinity and then installed the latest update for photo AI which reinstalled the plugin to affinity, and it now works.

Best Wishes,

Terry Bailey.