Taking forever

Saving photos (even small ones) taking forever. What seems to be the issue and how do I fix it so they save faster? It’s a new computer so it’s not a hardware issue

Please tell us more about your computer. :slight_smile:

Sometimes, new updates can introduce bugs that may slow down the processing time. It started occurring after a recent software update.

I suggest a full uninstall and then fresh reinstall the software!

Please send me the log files so I can see what’s going on in the application. To do that, open Topaz Photo AI and go to the Help > Open Log Folder menu option and Email me all the logs files in the folder.

I also want to get some more information to help troubleshoot the problem you are having. Could you send us your computer’s full system profile? Ive linked how to do so for windows and mac depending on what you have

How To Obtain Your System Profile (Windows) | How To Obtain Your System Profile (Mac)

Once I have those, we can proceed with further troubleshooting steps