[If you are posting a new bug, please include the following]
-
The bug / behavior you have encountered
Constant System Crash and Reboot with Event log indicating Qt6Aml.dll error
-
Your system profile
Intel Core i9-9900K CPU 3.6
64 Gig RAM
Windows 10 Enterprise 21H2 19044.3208
- Your log files (Help > Logging > Get Logs for Support)
Comment from IT Technician
Hi Ruben,
Seem like Video AI not just using Nvidia GPU but the builtin graphic card like “Intel” display card. I just update the intel graphic card to latest version on PCOIP-05.
Could you try one more time on PCOIP-05? Tried and continues to crash after 10-15 minutes of processing.
If it doesn’t help, then you could call the Video AI app vendor to help if necessary. Following is the windows event log. Looks like they have a Qt6Aml.dll that crashed and restarted the PC.
- Any screenshots as necessary
[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]
In order to troubleshoot this, I will need your logs and your full system profile.
How To Obtain Your System Profile (Windows)
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Thank you!
Hi, I have 3 systems I am trying to see if this can work for my projects…
I include 3 DxDiag.txt files.
-
Topaz does not run at all on the Windows7 version using your Version 2.xx please let me know if there is anything I can do to my Windows 7 to get it to run… This system does much of my work and I have to maintain Windows7 for compatibility issues.
-
Topaz 3 installs on my Windows 10 system, but no screen shows up, just and empty dark grey window. It seems the openGL interface doesn’t work.
-
Topaz runs on the Windows 10 Enterprise system, but errors on the Qt6Qml.dll
Please review all these and let me know if I can utilize your AI on these systems.
So far i can only get it to work on a MacOS X system.
I would prefer to run it on my Windows systems.
much appreciated!
Xheers,
R.
DxDiags.zip (44.5 KB)
