System crashes - Nvidia Quadro RTX 8000

Topaz Video AI Bugs and Issues
1

Topaz AI suite (photo and video) has suddenly started crashing my computer when using my GPU. I’ve tried different versions of the software, and tried rolling back a years worth of drivers. The problem still persists.

Microsoft Windows 10 Pro
10.0.19045 Build 19045
x64-based PC
Nvidia Quadro RTX 8000
AMD Ryzen Threadripper 3990X 64-Core Processor, 2900 Mhz, 64 Core(s), 128 Logical Processor(s)
Installed Physical Memory (RAM)|64.0 GB
Total Physical Memory|63.9 GB
Available Physical Memory|53.1 GB
Total Virtual Memory|81.9 GB
Available Virtual Memory|68.8 GB

2

If older versions that worked before now crash as well then this is likely a problem with your PC, sounds like a hardware problem, e.g. an aging power supply.

It could, of course, also be a damaged windows, so I’d suggest setting up a fresh windows installation (maybe on a separate disk) and then just install TVAI on that to rule out some misbehaving drivers

3

Can you please post your logs and your full system profile?

How To Obtain Your System Profile (Windows)

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

4

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