It takes about ten minutes to process, then after beginning “applying extra refocus” there is an error message: “error running model” and process freezes. Windows 11, jpg file
Steps to reproduce issue:
Topaz Photo AI [v1.x.x] on [Windows/Mac]
I’d like to get some more information to help troubleshoot the problem you are having.
Could you send us your computer’s full system profile?
Also if you can, please try to recreate this error message in Topaz Photo AI, then go to Help > Open Log Folder, please send me all of the files within that folder. You should be able to attach them directly as a response to this thread.
If you would prefer you can securely submit your files(s) to my Dropbox using the link below. Make sure to send me a note to let me know you sent something. 
Hi, I have sent log files to your dropbox. My labtop is Lenovo Legion Y530-15ICH with Intel Core i5 8th Gen with Nvidia Geforce GTX 1050 Ti, Windows 11.
This error means something blocked/prevented all the AI models from downloading during installation.
Here are the steps to follow to resolve this issue:
Important: Make sure you turn off your firewall, antivirus, and VPN (you can turn them back on once the installation process is done)
You can download a new installer from your account’s download page | Topaz Labs | My Account | Download Page
Once you download and open this new version, you should be able to click on the blue ‘Activate’ button and log in with your email that is associated with your Topaz Labs Account and password.
Once authenticated, please try the same model again and let me know if you get the error.
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