Suddenly certain MKV files can not be imported

jackdis-topaz · May 16, 2026, 4:11am

I try to import certain MKV files so I can upgrade them and I get this message:

The following files could not be loaded. Please ensure they are valid video or image files, or convert your file to one of our supported types.

I have been able to import these files for remastering until last night.

margaux.topazlabs · May 19, 2026, 5:17pm

This is a new bug in the 1.6.0 version when importing files from a NAS or UNC path.

For now I recommend either rolling back to 1.5.0 or moving your files locally.