Subscription and points

Topaz Video General
1

My founders sub renewed the first week of this month. Also, when I logged into the web app, I got a popup that said my acct has been upgraded to 400 pts/mo. But so far no new points have been added since renewal.

What is the correct number of pts/mo, and what’s the schedule for “topping up?” Is it monthly or will there be another whole year dump like the one that happened last year?

2

Should be topped up on the date of renewal each month. If you originally purchased on the 2nd, then each month on the 2nd, those credits should be updated.

Can you send the support team an email and we can look into the account side and check there on what your plan has linked to it. help@topazlabs.com

3

Sent it.