When selecting Subject to mask the image it no longer works. Now it just seems to randomly select various parts of the image. Here are example screenshots.
I know this can be a problem with old graphics cards that don’t meet the minimum requirements, however I have a 3060 with 12GB of VRAM.
Topaz Photo AI [v3.2.2] on [Windows 11]
Please send me your system profile information so I can check if your computer hardware is up to date.
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DxDiag.txt uploaded as requested.
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I want to see if updating your GPU driver will resolve the problem, as there is a more up-to-date driver that has been released.
Please use the following link to update your driver:
After the update, let me know if you are still experiencing the problem.
I have upgraded to NVIDIA Studio Driver 565.90 released on Oct 15, 2024 but unfortunately it did not resolve the problem. I also tried the GeForce Game Ready Driver 565.90 but that didn’t help either.
Let’s try adjusting your AI Processor by following the steps below to see if it helps with this problem:
Open Photo AI
Go to Edit > Preferences > General
Set your AI Processor to CPU
Click Apply
Unfortunately it didn’t help using the CPU as the AI Processor. Same problem, just slower.
I just upgraded to Photo AI v3.3.0 and the issue is resolved.
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