I am having an extremely frustrating problem–I can’t save Looks ANYWHERE. The process seems to be simple, and I was able to save a couple when I first installed the software a few months ago, but am no longer able to do so. I have tried uninstalling and reinstalling several times, and have changed the location where user-created content is saved, and have made sure to delete all old files set up in previous installations, but nothing seems to work. Topaz creates the necessary folders (Looks, Filters, Textures), but does not save anything into them.
I am using Windows 10 Home version, 10.0.19041 Build 19041. I used the old Topaz Studio successfully in the past, and was able to save modified Presets with no problem (though the program ran very slowly).
I feel like there must be some major thing that’s going wrong here that should be easy to see, but I have no idea what it is. I have written to customer service and got one unhelpful reply a few weeks ago, and none yet to my most recent request. Seriously, the program is not very useful if I can’t save Presets or Looks or anything. Does anyone have any suggestions?