Stuck while scanning

I just upgraded to Gigapixel 7. When I try to load a picture it says “Scanning image” and never finishes. I am running a MacBook Pro 2.3 Ghz Quad Core Intel Core I7 and have Sonoma 14.4.1 OS.

Thank you,
Rich

Hi!

These processing conflicts typically derive from an underpowered machine.

Could you send me additional information about your machine so I can make sure your machine meets our system requirements for Gigapixel?

I’ll need your CPU, GPU, VRAM, and RAM information.

CPU 2.3 Ghz Quad -core Intel Core i7
GPU Intel Iris Plus Graphics 1536 MB
Memory 32 GB 3733 MHz LPDDR4x

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Hmm, your machine seems to be on the line of our system requirements so we will need more information to identify the conflict at hand.

Could you send us an email (help@topazlabs.com) with the following information?:

  1. System Profile
  1. Log Files
  • To get your log files, please open Gigapixel and go to Help > Open Log Folder. Once you see your Logs folder, you will want to right-click it and compress them. Once compressed, you will attach that .zip file to your email.
  1. A link to this forum post.