Even as a legacy, founding customer with an active subscription, I can’t use the newest version of Topaz Video because of this pop-up.
Help!
Hi.
Apart from saying are you Logged in it’s probably better for you to contact Topaz Support directly
Here’s the link
Hope this helps
If you can send the logs from the app, we can take a look to see what is going on here, as the authentication token could be having an issue being refreshed, or in some situations we have seen when users setup custom file paths to move things around it has broken and has the app looking in the wrong place. You can email the logs to us directly at help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
