Strange behavior when click PLAY after rendering process finished

Topaz Video AI Bugs and Issues
1

  1. The bug / behavior you have encountered
    a) hit Reder 10s
    b) wait process finished
    c) click PLAY:

    • rendering starts (?) and not stops anymore until finish of video (!)
    • video preview stop after 1 sec
    • only way to stop rendering is change a random params on right UI column

  2. Your system profile
    TVAI 6.1.3 / Windows 11 / i9 14900k / RTX 4070 Ti 12GB

  3. Your log files (Help > Logging > Get Logs for Support)
    No need. Others have same issue

  4. Any screenshots as necessary
    No need. Others have same issue

2

The team is actively looking into this issue at this time.

2 Likes
3
  1. The same issue for me after updating to version 6.1.3. I choose to render a 2 second (also a 5 second) preview. After rendering has completed & I choose “play” to view the preview, I see approximately a 1 second preview, after which the green bar to the bottom indicates continual further 2 second previews are being played (the same happens with 5 second preview renders), for the entirety of the video.
    After managing to re-install version 6.1.2, the issue has gone. Thank you Topazlabs. I wait for your fix.
  2. System TVA 6.1.3 / Windows 10 Pro - Version 10.0.19045 - 64 bit / Mobo B550 Aorus Pro / Ryzen 9 5900x / RTX 3060 12GB
  3. Log file attached logsForSupport.zip (594.4 KB)
1 Like