Topaz Photo AI Version 2.3.0 on Windows 11 (details see attached DxDiag report).
Photo AI randomly does not open Olympus orf raw files properly (see attached screenshot). This happens regularly, but only to some photos, never to all of them.
How can I upload log files, screenshots etc?
You can use the upload icon (an upward pointing arrow) or just drag the files to the window.
I can’t recall, but it might be the case that first-timers can’t upload immediately on joining. If that’s the case, post the files to DropBox or WeTransfrer.
Hi Meredith,
Thanks for that information;
Its hard to say but I suspect the problem might have been a bad update installer, I recommend you uninstall the app completely and reinstall with the link below; this will get you a new license for 2.3.0
“My Products" page:
https://topazlabs.com/my-account/downloads/
If the issue persists, then it’s likely a bug in the update version itself, which, in that case, I’ve provided the 2.2 version below for you to revert to!
Please let us know if you’re still experiencing issues with the 2.3 version so we can inform our developers and get that issue patched
Cheers,
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