After upgrading Topaz yesterday,
Starlight mini doesn’t work.
I had no problem before.
What version did you move from and to? A number of users are having problems with releases 1.4 through 1.6. If you use 1.3 then Starlight Mini should work. If not, check that you meet the minimum requirements for any of the Starlight models (basically 32GB of system RAM, and a GPU with at least 12GB of VRAM). There are other requirements as well regarding OS version and CPU/GPU performance, but if SLM was working for you in the past, you already likely meet them.
I believe I replied to your support ticket earlier today, Fabrice about this situation and asking for some information to review what is going on here.
As Dianac mentioned, if the hardware meets the requirements and you had access before to run the model (Pro subscription or Founders tag) then it should still be working, but we have seen some issues in the last few releases that have been hit or miss for users.
If you can send me the logs I can take a look into what the app itself is doing on your system and we can go from there. In case you get his before the support ticket reply. You can email them directly to me at help@topazlabs.com or post here if you wish.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
