Starlight has been working fine until today, now getting this message…
I’m getting a message “the hardware does not meet the minimum requirements for local export with this model”.
I’ve tried re-installing the software , but to no avail.
Running Windows 11 here, and nothing has changed on my PC.
Many thanks
Hi Paul, can you grab the logs and a screenshot to send to the support team? We are actively looking into a few reports of this situation with the devs and those will be helpful.
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply here or email them to help@topazlabs.com.
Here is a video to help with the steps of how to collect the logs.
i’m getting the same issue.
Same issue here. Adding my details in case it helps the devs narrow it down:
Hardware: RTX 5090 (Blackwell, 32 GB VRAM), Intel Core Ultra 9 285K, 128 GB RAM, Windows 11 (Build 26200). NVIDIA Studio driver 32.0.16.1062 (06/11/2026), Neuroserver runtime installed, latest Topaz Video AI.
All Starlight models (Mini, Sharp, Fast 2, HQ, Precise 2.5) are blocked from local export — only Cloud export is available. Non-Starlight models run fine on local/Device export.
Likely cause: the PC Compatibility Check reports my CUDA support as “compute ~8.9,” which is the Ada (40-series) value, not Blackwell. My 5090 is sm_120 / compute 12.0. Looks like the app is misreading the GPU’s compute capability and triggering the local-export gate even though everything shows green in the compatibility check.
I’ll gather logs via Help > Logging > Get Logs for Support and attach them. Happy to send a DxDiag too if useful.
