Starlight precise export greyed out

Topaz Video Bugs and Issues
1

Hello,

I just downloaded the 7 GB starlight precise model but cannot export anything, as the option is geeyed out.

How can I resolve this?

Thanks!

2

Can you send me a screenshot of what you are seeing and the logs from the app to help@topazlabs.com and I can check with the devs on what is going on here.

To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.

Here is a video to help with the steps of how to collect the logs.

3

Hi Kyle,

here’s a screenshot. It isn’t an error, it’s just that the export is greyed out and unusable.
Thanks!

(attachments)

Screenshot 2026-06-08 181519.jpg
Screenshot 2026-06-08 181519.jpg388×872 38.4 KB

4

Have you tried restarting the app? Or just select another model first, then select SLP. I saw the same thing when I updated my test platform and the above fixed it.

5

Yes I did try that, same thing each time I open Topaz Video…

6

Thanks, are you on a Mac system or Windows? If you can send me the logs, I can share those with the team to look into this. We are investigating some Mac-specific situations with regard to SL Precise 2.5 and the local processing being greyed out. I want to make sure they have as much information as possible to get this resolved quickly.