Starlight Precise and Starlight both fail apparently without even completely loading the module

Topaz Video Bugs and Issues
1

Starlight, both Precise and standard, have always failed without completing even the module download and starting the process – and those took much longer than other Topaz module downloads and startup. The Topaz error report refers users to Topaz logs but doesn’t say where to send them. Attaching them here. FWIW, this is a robust Alienware R13 PC with 64 GB ram and 50+ TB storage on a fast network. When is this app going to be reliable like other Topaz products?

Topaz Starlight Error Logs 6-5-2026.txt (3.1 MB)

Mike mm2010@astound.net

2

In the logs, I see a process where you are applying a trim aspect on the clip using the In/Out markers. This is a known bug that is causing the process to fail. The team is working on a resolution to this situation now.