if the video is originally recorded in 4k at 120fps, starlight precise 2.5 on mac m2 will have trouble processing the video properly. the output is purplish video.
Can you send a sample of the video you are trying to process, and the logs from the app to the support team so we can investigate this further and have the devs look into this? help@topazlabs.com
To gather logs, please select Help > Logging > Get Logs for Support and attach the zip file to your reply.
Here is a video to help with the steps of how to collect the logs.
Hi Kyle,
Here’s the file.
If you need me to upload the original sample, you need to provide upload portal for me as it is 100mb.
Cheers,
Dennis
(Attachment IMG_0491_slp.mov is missing)
(attachments)
2026-06-12-11-43-40-Main.tzlog (225 KB)
You can securely submit your file(s) to our Dropbox using the link below. Please be sure to send me a note to let me know you sent something and include the file name.
Hi Kyle,
I have since uploaded the two files for your investigation, thank you.
Cheers,
Dennis
Thanks, Dennis. Grabbing them now to look into this further.
Hi Kyle,
Just following up if you managed to replicate the issue?
I was not able to replicate it on either of my Windows systems, but I have sent the information, logs, and exports to the team for further review.
At this time, this looks like a Mac-specific issue, and the research team is looking into what is causing the shifts. We did see something like this before and they were able to get a patch update released to address it.
