Starlight Mini funktioniert nicht

Video AI Bugs and Issues
1
  1. Download Starlight Minizeigt kein Ergebnis. Nach Schließen des Pogramms erfolgt aber kein weiterer Hinweis zum Laden. Bei den Enhancement kann man jetzt Starlight mini auswählen. Aber bricht nach wenigen Sekunden mit “error”-Meldung ab.
  2. Your system profile: Windows 11. Nvidea 4080 Super
    logsForSupport.zip (29.8 KB)
2

Let’s have you proceed with the following steps to see if that will allow Starlight Mini to render:

  1. Navigate to the Windows add/remove (or search for it using the search bar)>Search for Video AI and click “Uninstall.” When asked if you wish to delete configuration and data files, click yes.

  1. Delete any files and folder for the main drive - C:\Program Files\Topaz Labs LLC\Topaz Video AI\
  2. Open the Registry Editor on your system. - Windows Key+R will open the run option and then type regedit. Click yes when it prompts.
  3. Navigate down to the following folders and right-click on it to delete it.
  4. I. Computer\HKEY_CURRENT_USER\Software\Topaz Labs LLC\ Topaz Video AIII. Computer\HKEY_LOCAL_MACHINE\Software\Topaz Labs LLC\Topaz Video AI
  5. Reboot your system
  6. Roll back to 7.1.0 Video AI | 7.1.0 | Windows
  7. Download Starlight Mini and let me know if that works when exporting
4

Starlight Mini does not work on NvIdia 4090 even on 80%.
logsForSupport.zip (403.0 KB)

1 Like
5

I just re-downloaded Video AI, it has worked very well in the past, no issues. I just can’t get Starlight Mini to download. It checked out my system :
HP Omen 35L
Intel Core Ultra 7 processors
NVidia GeForce RTX 4080 Super
close to a terra memory free

no issues, then… nothing.

Screenshot 2025-09-07 034849
Screenshot 2025-09-07 0348492964×1821 278 KB

  1. Your system profile
  2. Your log files (Help > Logging > Get Logs for Support)
  3. Any screenshots as necessary

[Please be sure to have searched for your bug before posting. Duplicate posts will be removed.]

6

Did you try closing and restarting TVAI?

Some people reported that SL mini download only succeeded after a few retries…

7

Same issue with me. I’m a new user of Video AI since yesterday, and cannot download Starlight mini

20250907
202509071729×1037 123 KB

8

I have posted before that I was unable to get the download working and then finally it did. However, now Topaz wants to download Starlight mini again and again and it is not downloading. So it seems to be pot luck. I have sent an email to support.

9

Hello,

thank you for your quick answer.

I am happy because Starlight mini now works with the rollback to version 7.1.0.

My further question: shall I stay with version 7.1.0 or can I use now the updates to version 7.1.3 without risk? It is no problem to stay, I think, because the change to the Studio version is near.

Thank you again – I like your programs.

Greetings

J. Eggloff

2 Likes
10

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.

12

Once this has been tested and confirmed in 7.1.0, you can use the in-app updater to update back up to 7.1.5, when asked about deleting old models, select no. Open 7.1.5 and run the Starlight Mini system checker, download the required model files, and try running an export.